Training and communicating to the end users of an application is paramount to its
successful adoption. Resistance to change within an organization is natural and
expected. Training helps overcome this resistance. Wentworth Solutions has found that
training the end user will save on their support costs down the road.
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- easier adoption
- easier adaptation
- higher ROI
Training sessions help to overcome the innate fear in humans to incorporate something
they have never before seen. Upon overcoming this initial resistance to change, system
adoption into everyday usage is virtually guaranteed.
Our sessions often identify the quick adopters within the organization. Typically, these
are support staff who have the skill to quickly understand can provide local assistance
to groups of users. These quick adopters are extremely important to facilitate the change
required within an organization in executing a new system.
Using the workflow developed by Wentworth Solutions, our trainers will walk end users
through the system screen by screen. Questions are answered, feedback is recorded and
knowledge is transferred.
Having Wentworth’s trainers teach and explain a newly
developed system will help your end users embrace
the application more easily. Skipping training because
“it is not in the budget” or “the system is intuitive”
will result in much higher volume of support calls after
implementation. You can easily save more by providing
training at the beginning of the database release.
The main result of a high user adoption rate is a higher
ROI. Any application developed or purchased was done
so for a business reason: revenue increase, cost savings
or some combination of the two. Training, and thus full
adoption, ensures that you receive the return you expect
on the investment in the software.
Wentworth Solutions Support includes experienced developers, technical support staff, project
managers and others. We provide whatever it takes to fix an issue and have your enterprise
application up and running.
We are a custom application development firm that provides organizations with intelligent
software solutions to automate and streamline an organization’s workflow. We specialize in
combining disparate data into a single, easy to use, web interface. Our custom applications
include document integration, business process automation, and records management to
provide our clients with improved access to information in a simple, effective way.
We are experts in supporting a full range of database driven applications from enterprise
solutions to homegrown applications.
Wentworth Solutions uses a refined method that ensures the best balance between effective
project management and cost-effective software development for each project.
- We are large enough to provide complete services, but small enough to allow for flexibility and personalized service.
- Our projects are on time and within budget.
- Our solutions are scalable, secure, and stable.
- We provide custom end-to-end business solutions across multiple industries.